Our refund and returns policy lasts 7 days from delivery. Once 7 days have passed we can no longer offer a refund or an exchange.
What can be returned
To be eligible, the item must be:
- Unused and in the same condition you received it
- In its original packaging, with tags attached
- Supported by proof of purchase — your order number is enough
Please do not send anything back to the manufacturer. Returns come to us.
Only part of the amount is refunded when
- The clothing shows obvious signs of use
- An item is damaged or missing a part for a reason that isn’t our mistake
- The return is raised more than 7 days after delivery
Sale items cannot be refunded — only regular priced items are eligible.
How to raise a return
Open Track your order, enter your order number and the phone number you ordered with, and use the Return this order button once the order shows as delivered. Tell us briefly what went wrong and we will be in touch to arrange pickup.
You can also write to support@rimshawear.com or message us on WhatsApp.
Cancelling before it ships
If the order hasn’t been handed to the courier yet, the same tracking page has a Cancel this order button. Once a parcel is on its way it has to be treated as a return.
Refunds
Once your return reaches us and has been inspected, we will email you to say it has arrived and whether the refund is approved. Approved refunds go back to the way you paid: online payments return to the same card, account or UPI ID. For a Cash on Delivery order we will ask for a UPI ID or bank account to send the money to.
Late or missing refunds
Check your bank account again first, then your card company — there is often a processing delay before a refund shows up. If you have done both and still cannot see it, email support@rimshawear.com with your order number and we will chase it.
Need help?
Email support@rimshawear.com or call +91 96505 06377 for anything to do with refunds and returns.